Improved access for people who need urgent support with their mental health

Lancashire and South Cumbria NHS Foundation Trust (LSCFT), which delivers mental health services across the area, has set up a new 24/7 phone line and five Mental Health Urgent Assessment Centres. Together, the two should simplify the system for receiving support for people who are in crisis.

The Mental Health Urgent Assessment Centres supports people who have a mental health need but no coronavirus symptoms or physical health issues. Service users who do have physical health issues will continue to attend A&E to be seen by appropriate professional colleagues, liaison staff or the acute hospital team. The locations of the facilities are:

– Danegarth at Furness General Hospital
– Albert View in the grounds of The Orchard, Lancaster
– The former ophthalmology unit at Royal Preston Hospital
– A dedicated facility adjacent to the A&E at Blackpool Victoria Hospital
– A dedicated space next to the A&E at Blackburn Hospital

The newly launched telephone support service is available 24/7 by calling 0800 953 0110. Trained medical professionals are available to answer calls from people needing immediate advice or assistance, for themselves or a friend or family member. Callers can receive a mental health assessment and referral on to appropriate services.

The new response line and urgent care centres will complement support already provided by the Trust through their Mental Health Wellbeing Helpline. Different from the new response line, this existing helpline staffed by volunteers and people with appropriate life experiences, will continue to offer emotional support. People who would like to chat with someone about their mental health or who are feeling lonely, are encouraged to call the helpline on 0800 915 4640 or text ‘Hello’ to 07860 022 846.